Terms and policy
- Description Of The Services
- Reservation Process
- No Withdrawal Right
- Cancellation / Modification
- No Show
- Prices And Payment
- Personal Data
- Force Majeure
- Dispute Resolution
The website https://rock-hotel.org/ (the “Site”) is published by Individual entrepreneur Chovhan Oleksandr (“IE Chovhan Oleksandr”) which to which belong by right of ownership manages the Apartments in the amount of 12 and he controls them under the Rock-hotel brand. IE Chovhan Oleksandr offers apartments short-term rental, reservation services,provides related tourist services: food,transfer, excursions and others (the “Services”) on the Site in accordance with the terms and conditions set forth herein.
The Services are only available to individuals who can form legally binding contracts under applicable law (the “Customer”). By using the Services, the Customer represents that they are of sufficient legal age to use the Services and to create binding legal obligations for any liability they may incur as a result of the use of the Service. The Customer also warrants that they are legally authorized to make the reservations for either themselves or for another person for whom they are authorized to act.
The Terms of Sale govern the contractual relationship between the Customer and the “IE Chovhan Oleksandr” where the Customer has made a reservation. The Terms of Sale are made available to the Customer on the Site where they can be accessed at any time. The Customer may store and/or print the Terms of Sale using the standard settings of their browser and/or computer.
The Terms of Sale prevail over any other document regarding their subject matter. The parties expressly declare that the Terms of Sale express their entire agreement with respect to their subject matter. No general or specific conditions communicated by the Customer may be included into the Terms of Sale or added to them.
The Customer hereby declares that they are of legal age, with full legal capacity to enter into this agreement and that they are acting for their own needs, to the exclusion of any activity of intermediation, resale, distribution or similar of all or part of the Services.
IE Chovhan Oleksandr reserves the right to change the Terms of Sale at any time. The applicable Terms of Sale are those in force on the date of the reservation. The Customer is invited to read them carefully every time they visit the Site and before each reservation as they may have changed.
2. DESCRIPTION OF THE SERVICES
The Site allows Customers to make a reservation in one of the Apartments. The main features and characteristics of the Apartments and/or the accommodations offered are provided on the Site, before and/or during the reservation process. To obtain additional information on the Apartments and/or accommodations offered, the Customer can contact the Apartments via the information contact provided on the Site.
The photographs on the Site are for information purposes only. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Apartments and/or Services give an accurate overview of the Services offered, variations may occur, in particular due to changes in furniture or possible renovations. In case of doubt, or to obtain additional information on the Services, please contact the IE Chovhan Oleksandr directly via the information contact provided on the Site. In any event, IE Chovhan Oleksandr and/or the Apartments cannot be held liable for any non-substantial errors that may occur in this respect.
In any event, the following information is provided to Customers on the Site:
the essential characteristics of the Services and Apartments: main features of the accommodation and Apartments facilities,
he applicable prices,
the terms of payment.
The Customer is solely liable for their choice of Services and their suitability for their needs. The Apartments and/or IE Chovhan Oleksandr cannot be held liable in this respect. It is expressly agreed that all reservations are nominative and may under no circumstances be transferred, in whole or in part, to a third party.
3. RESERVATION PROCESS
Any reservation implies the prior consultation and acceptance of these Terms of Sale.
IE Chovhan Oleksandr cannot be held responsible for erroneous or incomplete information transmitted by the Customer during the reservation process.
The reservation process is as follows:
The Customer selects the Apartments where they wish to stay,
The Customer selects their arrival and departure dates, and indicates the number of adults and/or children concerned by the reservation and then clicks on “book”,
The Customer selects the type of room and then click on “book”,
The Customer is provided with a summary of his reservation and has the possibility to make any modifications necessary to their reservation,
The Customer fills in the “Guest Information” form with their identity and contact details.
Once the Customer has finalized the reservation process on the Site as described above, the Customer will receive a confirmation email which will detail the Customer’s reservation information. If the Terms and Conditions applicable to the reservation require a prepayment of the reservation, the Customer will also receive a payment link to their email address, in order for the Customer to prepay their reservation in accordance with Article 7.2.1 below. In this regard, prepaid reservations are only considered as confirmed once the corresponding prepayment has been made by the Customer.
IE Chovhan Oleksandr reserves the right to refuse or cancel a reservation in the event of legitimate reasons such as request(s) in abnormal quantities, dispute with a Customer on previous reservation etc.
4. NO WITHDRAWAL RIGHT
In accordance with the Customer cannot withdraw from its reservation once it is placed in accordance with the reservation process described above in Article 3.
5. CANCELLATION / MODIFICATION
In accordance with the Terms and Conditions, the IE Chovhan Oleksandr will be entitled to charge a cancellation fee and, where applicable, all or part of the price payable by the Customer for their reservation, which will be deducted from the amounts paid in advance, where applicable, or from the amount withheld as a guarantee (if the reservation has not been paid in advance).
In particular, we provide you with information about the personal data we collect from you, how we use, disclose and protect it and, finally, how you can exercise your rights over this data.
6. NO SHOW
In accordance with the Terms and Conditions, in the event of a no-show (when the reservation has not been canceled and the Customer fails to arrive for their stay):
if the Customer has made a prepayment in accordance with Article 7.2.1 below, then such prepayment will be kept by the Apartments,
if the reservation has only been guaranteed by credit card, the Apartments will debit a compensatory flat rate, equivalent to the amount of the Customer’s full reservation, from the Customer’s credit card.
The Customer’s reservation will also be canceled without charge unless indicated otherwise in accordance with the Terms and Conditions.
7. PRICES AND PAYMENT
The applicable prices are indicated before and during the reservation process. Prices are indicated per room for the number of person(s) and dates selected. The prices indicated on the Site are expressed in the currency selected by the Client and include all applicable taxes (including VAT) at the rate applicable on the day the reservation is made. If payment to the Apartments is made in a currency other than the currency selected by the Customer, exchanges fees will be borne by the Customer.
Unless stated otherwise on the Site during the reservation process or in the Rate Policy, additional services (breakfast, half-board, full board etc.) are not included in the price.
Apartmentss may modify their prices at any time on the Site. Reservations are invoiced based on the price in force at the time of reservation confirmation by the Customer.
Depending on the Terms and Conditions applicable to the Customer’s reservation, payment terms may vary.
If a Customer reserves several rooms, but prepayment is required for only one or some of these rooms, the credit card used to prepay those rooms will serve as a guarantee for the other rooms.
If the rate is subject to prepayment, as provided in the Terms and Conditions, then the Customer will receive a payment link to their email address with instructions to proceed to the prepayment. Should the Customer fail to make such prepayment within forty-eight (48) hours of receipt of the payment link, then the reservation will be cancelled and the Customer will receive an email informing them of such cancellation.
If the rate is not subject to prepayment, then payment of the reservation is made directly at the Apartments during the Customer’s stay.
8. PERSONAL DATA
Customers are informed that IE Chovhan Oleksandr and/or the Apartmentss process their personal data.
9. FORCE MAJEURE
In case of a force majeure event, as defined preventing one of the parties to perform its contractual obligations, the respective obligations of the parties will be suspended and no party will incur liability as a result.
The party affected by a force majeure event shall notify the other party of the force majeure event as soon as possible after its occurrence.
If the force majeure event continues for more than thirty (30) consecutive days, and/or if, as soon as it occurs, it definitely prevents the affected party from performing its obligations, then either party shall be entitled to terminate the agreement, by written notice to the other party by registered letter with acknowledgement of receipt. Termination shall take effect upon receipt of said registered letter without either party incurring any liability as a result.
10. DISPUTE RESOLUTION
These Terms of Sale are governed by and interpreted in accordance with Georgia law.
In the event of a complaint or dispute relating to these Terms of Sale and/or a reservation, the Customer may contact IE Chovhan Oleksandr’ Customer Service (by e-mail to Oleksandr.Chovhan@gmail.com or by mail to Individual entrepreneur Chovhan Oleksandr identification code 345445299, address: Sherip Khimshiashvili Street 15-a, 9th floor, apartments 4-9, Batumi, Georgia, or on working days in order to report his/her claim or dispute and to try to find an amicable solution with IE Chovhan Oleksandr.
The Parties expressly declare that the Terms of Sale express their entire agreement with respect to their subject matter and that they supersede any previous agreements between them in relation to that subject matter. If any of the provisions of the GTCs are invalid, the relevant provision will not be applied but the other provisions will remain in force.
The fact that one of the Parties fails to invoke a failure by the other Party to fulfill any one of its obligations may not be interpreted as a waiver of the obligation in question or as an addendum to the Terms of Sale, which may prevent the non-defaulting Party from invoking it in the future.
Should one or more stipulations of the Terms of Sale be ruled, pronounced or declared invalid on the basis of a particular law, regulation or ruling by a competent court, the Parties will meet to agree on one or more stipulations to replace the invalid stipulation or stipulations and to enable the aim of the original clause or clauses to be achieved as far as possible. All other stipulations of the Agreement will retain their force and scope.